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FAQs
Order Query
1. Where is my order?
After an order is placed, you will receive confirmation of order. Our Shipping staff will give you a call to arrange for delivery, but if you are urgent, you may contact +60189414339 (Harry).
2. My order is damaged, what should I do?
If you're not happy about your order, contact us at +60189414339 (Harry). Let us know what's wrong and we'll settle it for you.
We have a very strict quality checking standards to make sure you received the best quality item. But if we've missed something, just let us know within 7 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and arrange for a collection. We'll either give you a full refund, arrange for a repair, or order you a replacement. (No hanky panky arguments)
3. It’s been longer than the estimated lead time and I still haven’t received my order, what should I do?
We’re sorry. We always work hard in keeping our promise. We will let you know when your order is ready to ship.
4. Can I pay by cash instead?
We do not accept cash for payment. All our orders will need to be made via our website, and payment needs to be made through our built-in payment gateway.
5. When will I get my order?
All our orders are to be delivered within 14 days as we need time to proceesed the order to be produced in our factory in Selangor.
Product & Stock
1. Are your products for commercial use?
Our products are solely designed for residential use. We cannot guarantee the product’s performance in a commercial environment.
2. Can I buy items from your showroom?
We designed our showroom to be an “Experience Centre”. It’s mainly for consumers to see, touch and feel our best-selling products. We have computers and tablets set up for you to complete orders in the showroom. Our professional service team is ready assist you should you need any help.
3. Can you provide a fabric / leather sample?
Once you have created an account with us, you may request for a free sample to be delivered to your doorsteps.
4. Can you dispose old furniture?
At the moment, we are not providing this service. We are looking to explore ways to do this without impacting the environment.
5. Do HAO Home products come with a warranty?
Our mission is to provide good quality furniture at affordable prices. We currently do not provide warranty for our products, this helps us keep the prices low so that HAO Home products are accessible to everyone.
We are confident that our products are built at a very high standard, that is why we are able to provide an exceptional returns policy.
6. Will my furniture fit?
To assist you along your journey in furnishing your home, we have provided all dimensions you require to ensure the selected piece of furniture will fit nicely into your chosen space. NOTE: Do ensure the furniture can fit through tight entrances and corridors (if any).
7. How can I maintain my furniture?
Do check out our fabric & leather care guide here.
Instalment Plans
1. What instalment plans are there?
We have a 3-month interest FREE instalment plans partnered with hoolah so that you wont have to pay a lump sum of money to buy furniture.
2. How do I apply for the 3-month instalment plan?
First, Pick out your favourite product
Second, Checkout your shopping cart.
Third, Select your Payment Method to Hoolah.
Fourth, Sign up an account with hoolah and put in all the details that are necessary.
And, Voila! You are now entitled to a 3 month instalment plan with 0% Interest fee!
